Last updated: 06.11.2025

This Privacy Policy explains how OrbitsIQ Global, S.A. (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit or interact with our website www.oiqglobal.com.

We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable Luxembourg data protection laws.

1. Controller

OrbitsIQ Global, S.A.

Rue de Bastogne 12

1217 Luxembourg

Email: contact@oiqglobal.com

We do not currently appoint a Data Protection Officer, as our activities do not require one under GDPR criteria. However, all privacy inquiries can be sent to the email above.

2. Data We Collect

We may collect the following categories of personal data:

a. Information you voluntarily provide

• Contact form submissions (name, email address, company, message)
• Newsletter sign-up information (email address, name if provided)
• Survey responses via SurveyMonkey

b. Automatically collected data

• IP address
• Browser type and settings
• Device information
• Pages visited, time spent on pages
• Cookies and tracking identifiers

This technical data is collected primarily via:

• Google Analytics
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process personal data on the following GDPR legal bases:

• Consent – for newsletter subscriptions, marketing communications, surveys, and cookies
• Legitimate interest – to secure and improve our website, prevent fraud, and analyze performance
• Contract performance – when responding to your inquiries or providing requested services
• Legal obligation – to comply with regulations or law enforcement requests

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

• Analyze website usage and performance
• Improve user experience
• Remember user preferences

Where required by law, cookies are only activated with your consent.

You can disable cookies in your browser settings at any time.

5. Sharing of Personal Data

We may share personal data with trusted third-party service providers for business operations:

All third parties are contractually bound to GDPR-compliant data protection standards.

6. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA), including the United States. In these cases, we ensure appropriate safeguards, such as:

• EU-US Data Privacy Framework, or
• Standard Contractual Clauses (SCCs) approved by the European Commission

By using our website, you acknowledge that your data may be transferred and processed outside the EU using legally compliant protection measures.

7. Data Retention

• Analytics data: 24 months
• Contact and newsletter data: until you withdraw consent or request deletion
• Survey data: until no longer needed for the stated purpose

We do not retain personal data longer than necessary.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Withdraw consent at any time
• Object to processing based on legitimate interest
• Request data portability
• Restrict processing in certain cases

To make a request, email: contact@oiqglobal.com. We will respond within the statutory timeframe.

9. No Automated Decision-Making

We do not use automated decision-making or profiling.

10. Data Security

We implement technical and organizational measures to protect personal data, including encryption, access controls, and secure servers.

However, no internet transmission is completely secure, and users submit information at their own risk.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect new legal, operational, or technical changes. The latest version will always be published on this page.

12. Contact

If you have questions about this Privacy Policy or your data rights, please contact:

OrbitsIQ Global, S.A.

Rue de Bastogne 12

1217 Luxembourg

Email: contact@oiqglobal.com